It is undeniable that businesses have increasingly been relying on technology. The past year has been especially digital as millions of people were working remotely. Many of these people required some type of technology support. Today, we are going to discuss how companies like ours were able to provide comprehensive IT support to so many people while they worked from home.
Remote Monitoring and Maintenance (RMM)?
In managed services, there is a rule. If you can do something remotely, you should. This is exactly the opportunity that the RMM capabilities provide us. We are able to remotely monitor and manage all aspects of a business’ IT infrastructure and network.
How does this benefit them? It’s simple. With the RMM, we can detect inconsistencies in the components of the hardware and software on the network. For most of the issues, we can use the RMM to fix them so any issue we detect doesn't have the chance to become an operational problem.
Let’s go through some of the benefits that come with using RMM to manage your business’ IT infrastructure.
RMM is Proactive
The idea of being proactive in any regard is to mitigate the risks that could interfere with progress down the line. In the case of using an RMM for managed services, we look to fix all the issues on your network, and you would be surprised how many there can be, before they can kill productivity. Getting out in front of any issue is the key to keeping it from negatively affecting your business.
Minimized Downtime
The dreaded downtime is one of the worst things for a business. Depending on how bad a downtime event gets, your business could be dealing with a lot of lost revenue and a halt to productivity. With our remote monitoring and management service we can ensure that if a problem can be handled before it causes downtime, it will be.
Improved Security
RMM can help keep your business out of the line of fire of many problematic threats. One of the primary reasons that cyberattacks can get to be so severe is that they have time to fester and deploy payloads if they are not detected in time.
Streamlined Cost of Ownership
Technology is expensive, and that is kind of an overstatement. If you can avoid having to buy new hardware with constant proactive maintenance in place, you will get more out of your existing technology. If you can control hardware and other technology costs, you will, and with RMM it is a good way to do so.
If you would like to talk to one of our consultants about getting a RMM service in place at your business and be able to proactively keep your technology running smoothly now and in the future, give us a call today at (270) 282-4926.
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