The One Lesson Business Owners Miss When Training Employees That Can Cost Them Thousands

Training employees on anything can be an expensive process. You incur the cost of investing in necessary materials plus the time it takes away from your employees doing revenue-generating activities. But what’s worse when it comes to cyber security training is the expense you’ll incur if that training fails.

Recent studies show that human error plays a role in a shocking 90% of data breach cases!

Smart business owners are taking a proactive approach and training their employees on cyber security do’s and don’ts. While we applaud their efforts and encourage all owners to take this step, research suggests their efforts aren’t paying off. Despite their willingness to train employees, the number of data breaches continues to increase.

What gives? We’ll be first to say it – cyber security training can be boring. And what happens during boring presentations? People aren’t engaged, so they tune out and miss the critical information needed to keep your company secure. After the presentation, they sign off, saying they have learned the lessons, but have they really or are they a ticking time bomb in your organization?

The latter is likely true. If you want the information to stick, you must take some additional steps – and the most important is putting them to the test!

According to Education World, interactive activities are six times more effective when learning and remembering material than simply listening to a lesson. You can incorporate this tactic by putting employees to the test to find out whether or not they can apply what they learned.

One of the best ways to do this is to use phishing simulations. Here’s how the process works:

1. A third party creates a realistic but fake phishing e-mail that shows identifiable signs discussed in the training. An example could be creating an e-mail that is similar to the CEO’s requesting private information, an outside company sending a bad link, etc. You can customize it to look like something relevant that your employees could potentially see and fall for.
2. The employees are then put to the test. You choose which employees will receive what links and what dates the e-mails will be sent.  Will they be able to identify the threats or will they fall for the scams?
3. The results are collected and shared with you to develop more comprehensive training programs and help you identify which employees are your biggest risks so you can provide specific coaching.

Another great way to use phishing simulations is to send out the tests before the training. When employees see that people in the company are making mistakes, they are more likely to pay attention to the lesson.

It’s not enough to just teach the information! It must be learned and implemented every day to be effective and keep your organization secure.